Last month I went to Vietnam to visit an old customer. “Old customer” – though we’d only known each other for just over two years, we’d collaborated on several projects and had become friends.
His surname is Nguyen. He runs a cable factory in southern Vietnam. Two years ago he bought an SZ stranding line from me, and later a fiber optic cable sheathing line and an FTTH optical cable manufacturing machine. This trip was to see how the equipment was running and talk about capacity expansion.
When I arrived at his factory, Mr. Nguyen first took me on a tour of the workshop. The equipment was all running, and the workshop was quite quiet – this fiber optic cable production line had been running for nearly two years. The workers operated it skillfully, changing specifications with just a few taps on the touchscreen.
“Your equipment has one advantage,” Mr. Nguyen said as we walked. “Those young guys of mine can get the hang of it after three days of training. With other equipment we used before, changing a specification took half a day of fiddling. Now, just tap the recipe and it’s done.”
I said that sounded great. He smiled and said there was something he wanted to talk about.